Frequently Asked Questions
For the 40% of customers who don’t take all the services, you earn an up-front payment of up to £50, plus a small percentage of their monthly bill for as long as they remain a customer. This is typically around £3-£5 per month, per customer.
When you gather a new customer who takes all the services (and around two-thirds do), you can earn £250 for each of the first 3 customers in a month. If you gather any more customers within that month, your payment for each customer gathered (new & existing) increases to £350.
For example, if you gathered 3 of these all-service customers in a month, you would earn:
3 x £250 = £750 in one month
If you gathered just one more additional all-service customer on top of the three, in that month, instead, you would earn:
4 x £350 = £1400 in one month
(& thereafter, each all-service customer gathered earns you £350, so if you gather 6 such customers in a month, you would earn 6 x £350 in that month, and so on).
Note: after a period of time, you also start earning a small royalty income from each customer’s spend, typically around £3-£5/month per average household.
About the Opportunity
Yes. After the first year, you pay £4/month for public liability insurance (it’s included in the first year at no additional cost).
Yes – provided you attend the company’s training, and and make your request within 90 days, you can get a full refund.
Yes – you’re self-employed, so you can choose the hours you want to work, which could be as little as a few hours per month. It takes time and effort to build a secure financial future as a partner – the more you put in, the faster you’ll achieve your financial goals.
No. Many partners choose to focus on just gathering customers.
No. It’s really up to you how much training you want, and your time. The two main intial trainings (both online, called “Online Training” & “Getting Started”) are obligatory, but all other trainings are optional, and can be done as and when you want.
No. There are people from every age and background earning an income with the company. Anyone can be successful.
You can be, but that’s not a requirement. Because the company invest heavily on training, partners come from all walks of life have built successful businesses, from teachers, police officers, health-care workers, to professional drummers, and more.
No. Each partner is an independent distributor of the company’s products and services. You can decide whether or not you want to introduce other people to the business, and you can choose to solely focus on gathering customers if you prefer.
No – the company’s head office in London has a dedicated team of over 1200 full-time employees who support and service customers.
Many partners do choose to keep in contact with their existing customers from time to time, however, as happy customers lead to on-going referrals.
It depends on you. Some people prefer not to do this at all, and there are at least 5 other ways to grow a substantial business.
Yes, we have an online magazine here.
There are several methods the company trains partners to become successful at gathering customers, but the primary method we prefer partners to use is through referrals and recommendations.
The company provides training on all of these methods, and you only need to become skilled in applying a couple of them to grow a successful business.
Full training on how to do this is provided by the company, both in online training modules and in small group training sessions.
Customers who take all the services tend to stay for a long time (10 years is not at all uncommon) because they love the convenience of one monthly statement, the on-going permanent discounts on their services, and the company’s very good customer service record.
To become a partner, visit the sign up page here.
It cost £100 to join as a partner, but if you become a customer first, the cost is reduced to £50. This is completely risk free: within the first 90 days, if, for any reason you decide this is not for you, you will receive a full refund.
Very similar, in that there is a startup cost. Typically, however, a franchise will cost tens or even hundreds of thousands to join, but you can start this business for as little as £50 and be in profit your first month.
Partners come from every sector: business, the music industry, armed forces, police, healthcare, finance & more. Most of us work this business alongside a normal job, profession or around a passion/hobby, working part-time when we choose.
You’ll get on-going free training to help build your business, your own website, access to the partner app to gather customers, and a supply of marketing materials.
Simply put, we show people how to save money using a simple presentation and going through an online form, & then give them the opportunity to gain financial independence by partnering with us if they express an interest.
Your role in the first 45 days is to be mentored by the person who introduced you, and watch them run customer appointments. The company pays you both (so you can earn while you learn).
Reasons include having a “Plan B”, earning an extra income, building a secure financial future, personal developmemt, time freedome, early retirement, helping others, meeting new people, and having your own business. What’s your why?
“Don’t wait until you’re thirsty before you dig your well.”
You will get on-going support. The company spends several million pounds annually on providing free training for partners to become successful. Additionally, you’ll receive help and support from the partner who introduced you.
No, You’ll be provided with everything you need to help people save money (& make money if they’re interested).
About the Services
- Click here for a summary of the latest reviews
- Download a PDF of award highlights
Which? Utilities Brand Winner May 2018
Which? Best Mobile Network April 2018
Which? Best Broadband Provider April 2018
Which? Energy Winners Jan 2018
Which? Telecoms Award Winners May 2017
Moneywise Gas – Top for Customer Service 2 years running
Moneywise Home Finance Awards, top in everything!
Insurance Products (search for Utility Warehouse):
Hi, is that ******** ?
Hi, my names’s YOUR NAME, I run a business like yourself. The reason for the call is that at the moment, a lot of local businesses have been struggling with cashflow since the lockdown, and so we’re offering a free bill review for your business & home-setup to see if we can help reduce your spend, and if we can’t, we’ll be the first to let you know.
Is that something you’d be open to looking at?
No: OK, no problem, thanks for your time anyway – have a great day.
Yes: OK, great. It takes about 15-20 minutes over the phone to for one of my colleagues, Dez, or myself to see if we can help; at the moment this evening or tomorrow after 6pm is clear; which of those works better for you?
<tomorrow at 6pm>
OK, I’ll give you a call tomorrow at 6pm. If you can find an energy bill beforehand, that’ll make sure we give you a more realistic quote.
OK, great, speak with you tomorrow at 6pm. Oh, one last thing, if you need to change the time or day for whatever reason, if you could let me know beforehand, that would be very helpful.
Hi, is that ******** ?
Hi, my names’s YOUR NAME, I run a business like yourself. The reason for the call is that at the moment, a lot of local people your business serves have been struggling with cashflow since the lockdown, and so we’re offering them a free bill review for their home-setup to see if we can help reduce their spend, and if we can’t, we’ll be the first to let them know.
And if they become a customer as a result of you referring them to us, we’ll pay you £50 as a thank you.
Is that something you’d like to like me to send over some more details?
No: OK, no problem, thanks for your time anyway – have a great day.
Yes: OK, great. I’ll text over some details now & once you’ve had a look through, we can have a brief chat about how it works in practise. Is that OK?
OK, great it’ll take about 5 minutes to read through the info- how soon can you have a quick look?
<now/half an hour>
OK, I’ll give you a call back in ********
Message to text them:
BUSINESS LAUNCH SCRIPT (practice version)
Hi [name]. How are you? [quick rapport]
Listen, it’s just a quick call, I’ve just started a new business and I’m after a favour.
I’m in my training phase and in order to complete my training I need to book 6 (supported) appointments (with my Supporting Partner).
I’m looking to do these in an over the phone or over the internet presentation, would you do me a massive favour and let us show it to you?
When are you free? Monday or Tuesday? 7pm or 8pm?
Handling questions on the phone:
What should you say if that ask: “What is it? / What’s it all about?” There are multiple ways to reply:
I’ll show you when I see you. When are you free? Monday or Tuesday? 7pm or 8pm?
You could even say:
It’s a visual thing – I’ll need to show you or we’ll be here all day! When are you free? Monday or Tuesday? 7pm or 8pm?
It’s just so I can tick off my training. When are you free? Monday or Tuesday? 7pm or 8pm?
Look, I’m new to this, if I explain over the phone I’ll mess it up. I really need to show you because that way I’ll do it right. When are you free? Monday or Tuesday? 7pm or 8pm?
Look, I really am trying to get my head around this myself, I’ve got a presentation that does it all for me. Would you mind if I just practice going through it with you and get your answers there? When are you free? Monday or Tuesday? 7pm or 8pm?
Please note: This script can be used to organise both supported and solo appointments – simply say (the bracketed text) when a Supporting Partner is coming with you, and don’t say it if you’re going on your own!
BUSINESS LAUNCH SCRIPT (referrals version)
Hi [NAME], I wonder if you can do me a favour? I’ve just started a new self-employed role & I’m looking for some help with getting the word out.
<they reply/chit chat/what is it?>
<then normal chit-chat & end call as normal>
If they ask for more details:
“Well, to be fair, NAME, I haven’t started yet – it’ll be much easier for my trainer & me to show you on screen. It’ll only take about 10-15 minutes for us to show you.”